{"id":23835,"date":"2025-12-02T09:51:08","date_gmt":"2025-12-02T07:51:08","guid":{"rendered":"https:\/\/www.terme-topolsica.si\/?page_id=23835"},"modified":"2025-12-02T11:14:37","modified_gmt":"2025-12-02T09:14:37","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.terme-topolsica.si\/en\/privacy-policy\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"\t\t
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Privacy policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Terme Topol\u0161ica<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Privacy policy<\/h2>

We are committed to protecting your privacy<\/p>

This privacy policy applies to the website https:\/\/www.terme-topolsica.si<\/a>. In it, we define the principles of processing and storing personal data provided by users in connection with their use of the services offered by Terme Topol\u0161ica, d.d.<\/p>

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Personal data controller<\/h3>

The controller of personal data obtained on this website is the company Terme Topol\u0161ica, d.d, Topol\u0161ica 77, 3326 Topol\u0161ica, VAT ID: SI 22892150.<\/p>

We are committed to respecting your privacy and processing your personal data securely and in accordance with the legislation governing the protection of personal data (Regulation (EU) 2016\/679 (GDPR) and the Personal Data Protection Act \u2013 ZVOP-1). We use the obtained data exclusively for purposes related to our business.<\/p>

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Personal data processor<\/h3>

We work with external service providers who act as our personal data processors. They process data on our behalf for the purpose of obtaining reservations, providing analytical and marketing services, improving the service and user experience, etc.<\/p>

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Cubilis booking engine:<\/h3>

We use the booking engine Booking Engine Cubilis from Stardekk NV. for the capture and processing of direct online reservations for a stay in our accommodation. The company Stardekk NV. participates in and has confirmed its compliance with the EU-U.S Privacy Shield Framework Directive. More about Stardekk\u2019s privacy policy here<\/a>.<\/p>

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SENDPULSE e-newsletter software:<\/h3>

We use Sendpulse software from SendPulse Inc. to process subscriptions to our e-newsletter and send promotional e-newsletters. SendPulse Inc. stores our data in the EU and the US and cooperates with and has confirmed its compliance with the EU GDPR directive. Learn more about Sendpulse\u2019s privacy policy here<\/a>.<\/p>

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How do we collect your personal data?<\/h3>

We handle your data with the highest possible degree of care. All personal information we collect from website users is private and confidential.<\/p>

We collect personal data in the reservation form, where the user enters all personal data relevant to the reservation and our performance of the requested service.<\/p>

In addition, we collect personal data that the user provides when filling out the e-newsletter registration form.<\/p>

We physically collect the guest\u2019s personal data upon check-in at the hotel at the reception.<\/p>

In addition to the personal information you provide through the above methods, this website uses technology that collects certain technical information, such as the user\u2019s IP address. The user\u2019s IP address is recorded when the newsletter subscription is submitted (and only serves as proof that the user has signed up for the newsletter himself).<\/p>

In all other cases, however, we do not link IPs to individuals and each user of the website is anonymous. We collect anonymous data about your use of our website with the help of cookies and similar technologies. More information about how we use these technologies to collect information about you can be found in the Cookie Policy<\/a>.<\/p>

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What personal data is collected?<\/h3>

We collect the following in the reservation form:<\/p>

Name, surname, telephone number, email address and country of the user;<\/p>

Information about the user\u2019s company (if the reservation is made for a company); Credit card information (credit card type, cardholder name, credit card number, expiration date); Information about the guest\u2019s stay, including the date of arrival and departure, type of service, selection of a special offer, special requests and wishes;<\/p>

We present an optional option to sign up for our promotional e-news by ticking an empty checkbox.<\/p>

In the e-newsletter registration form, we collect the user\u2019s first name, last name, email address, selected language, date and time of registration, and IP address.<\/p>

When inquiring about an event, we collect all information related to the event (contact information such as name, surname, e-mail, name and address of the company, start and end time of the event, duration of the event, number of participants, possible accommodation needs and requested services) .<\/p>

When checking in to the hotel, we collect the guest\u2019s first and last name, country, date of birth, type of personal document and personal number at the reception.<\/p>

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For what purpose are personal data used?<\/h3>

All information obtained in the reservation form is used to process your reservation and for communication related to the provision of our services; this includes transactional e-mails for the execution of the business agreement entered into with the submitted reservation by us and the recipients of our services (guests).<\/p>

The e-mail address obtained via the e-newsletter sign-up form or by ticking the empty e-newsletter sign-up checkbox in the booking form is used to send promotional material about our offer through the Sendpulse email marketing system . Information about name and selected language obtained in the same form is used to customize the user experience of receiving e-news.<\/p>

The information obtained through the event inquiry form is used to prepare offers for events, meetings or conferences at our hotel.<\/p>

We collect the personal data that we obtain when checking in to the hotel at the reception in order to ensure the fulfillment of our legal obligations.<\/p>

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Basis for processing personal data<\/h3>

Reservation form: Fulfilling the operator\u2019s legal obligations<\/p>

Subscription to e-news: Personal consent<\/p>

Request for an offer: Fulfillment of contractual obligations of the controller<\/p>

Registration at the reception desk: Fulfillment of contractual obligations of the manager, Fulfillment of legal obligations of the manager<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Personal data retention period<\/h3>

We may retain personal data for as long as necessary to fulfill the purposes for which it was collected or until the individual withdraws consent. Based on the user\u2019s written withdrawal of consent, the data is deleted.<\/p>

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Notice on video surveillance<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Information for individuals pursuant to the third paragraph of Article 76 of the Personal Data Protection Act (ZVOP-2, Official Gazette of the Republic of Slovenia, No. 163\/2022) regarding the implementation of video surveillance in the areas, premises and facilities of Terme Topol\u0161ica, d.d.<\/p>

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1. Controller conducting video surveillance:<\/strong><\/p>

\u2022 Naravno zdravili\u0161\u010de Topol\u0161ica, d.d., short name: Terme Topol\u0161ica, d.d.
\u2022 Topol\u0161ica 77, 3326 Topol\u0161ica
\u2022 Company ID number: 5259274000
\u2022 VAT number: SI22892150
\u2022 E-mail: kadri@terme-topolsica.si<\/a>
\u2022 Responsible person of the controller: Bo\u017eena Herzog, Director<\/p>

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2. Contact for exercising individual rights regarding personal data<\/strong><\/p>

Svetlana Jauz, e-mail: kadri@terme-topolsica.si<\/a><\/p>

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3. Purpose of video surveillance<\/strong><\/p>

Video surveillance is conducted to ensure the safety of people and property within the areas, premises and facilities of Terme Topol\u0161ica, d.d., as well as for the control of entry and exit, all in accordance with Article 77(1) and Article 78(1) of the Personal Data Protection Act (ZVOP-2) and point (f) of Article 6(1) of the General Data Protection Regulation (GDPR).<\/p>

For the safety of employees and guests, and their property, as well as the company\u2019s property, it is necessary to conduct video surveillance in all common areas of the company\u2019s facilities, including all locations where guests and employees may move freely. Due to the large surface area of the facilities, any alternative method of ensuring safety is less effective.<\/p>

For this purpose, we process the following personal data: video footage (image), location data, date and time of recording.<\/p>

The controller has assessed that its legitimate interest prevails over the reasonable expectation of privacy of individuals captured on video footage. The controller has determined that a large number of hotel guests and external visitors enter the hotel on a daily basis, while the hotel premises are extensive; therefore, the company can ensure the security of its property and the safety of people only through a video surveillance system. Guests\u2014especially those staying overnight\u2014expect a high level of security. The collective interest of guests in safe accommodation prevails over the potential interest of individuals in privacy. Only common areas accessible to multiple guests, visitors or employees are under video surveillance, whereas private areas such as hotel rooms, toilets, changing rooms, elevators, offices, etc., are excluded.<\/p>

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4. Recipients of video surveillance recordings<\/strong><\/p>

Authorised persons within Terme Topol\u0161ica, d.d.<\/p>

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5. Storage period of video surveillance recordings<\/strong><\/p>

Personal data collected through video surveillance are stored for no longer than 10 days. If the data are required for criminal or other official procedures, they will be stored for the duration of such proceedings. Data will be provided to competent authorities (e.g., police, court) based on a valid order and in accordance with legal obligations.<\/p>

Additional information:
\u2022 No further processing of recordings takes place;
\u2022 Recordings are not transferred to third countries;
\u2022 No audio is recorded;
\u2022 Live monitoring is performed, accessible only to authorised persons;
\u2022 No automated decision-making or profiling occurs;
\u2022 Audio intervention is not possible.<\/p>

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6. Necessity of providing personal data \/ consent<\/strong><\/p>

Consent is not required due to the legal basis for conducting video surveillance. Individuals may choose not to enter areas where video surveillance is in operation.<\/p>

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7. Rights of individuals regarding video surveillance recordings<\/strong><\/p>

An individual recorded on video has the right to:
\u2022 access their personal data and to view the relevant footage;
\u2022 rectification (blurring \u2013 anonymisation), erasure or restriction of processing;
\u2022 object to the processing of video recordings (copy of recording).<\/p>

Requests shall be submitted to kadri@terme-topolsica.si<\/a> or to the postal address Terme Topol\u0161ica d.d., Topol\u0161ica 77, 3326 Topol\u0161ica.<\/p>

Terme Topol\u0161ica, d.d. will respond within 1 month; in complex cases or high volume of requests, the deadline may be extended by 2 months, with notification of the reasons.<\/p>

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8. Right to lodge a complaint<\/strong><\/p>

A complaint regarding personal data processing may be submitted to kadri@terme-topolsica.si<\/a> or by post to Terme Topol\u0161ica d.d., Topol\u0161ica 77, 3326 Topol\u0161ica.<\/p>

Individuals also have the right to lodge a complaint with the Information Commissioner:
Information Commissioner of the Republic of Slovenia, Dunajska cesta 22, 1000 Ljubljana, Tel.: +386 1 230 97 30, E-mail: gp.ip@ip-rs.si, Website: www.ip-rs.si<\/p>

Topol\u0161ica, 25 November 2025
Terme Topol\u0161ica, d.d.
Director: Bo\u017eena Herzog<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Your right<\/h3>

You can revoke the given consent at any time, request access, correction, restriction of personal data processing, deletion of personal data or a complaint regarding the processing of your data by notifying us in writing by mail to the address Terme Topol\u0161ica, d.d, Topol\u0161ica 77, 3326 Topol\u0161ica, or email us at kadri@terme-topolsica.si<\/a>.<\/p>

If our treatment does not meet your expectations, you have the right to file any claim or complaint with the competent supervisory authority, i.e. the Information Commissioner of the Republic of Slovenia.<\/p>


Our contact<\/h3>

The manager of your personal data is Terme Topol\u0161ica, d.d, Topol\u0161ica 77, 3326 Topol\u0161ica, VAT ID: SI 22892150.<\/p>

If you have questions about how we process your personal data, or if you wish to exercise any of the rights provided by this privacy policy, please contact us at kadri@terme-topolsica.si<\/a>.<\/p>


Validity<\/h3>

The effective date of this privacy policy is 01. February 2025. This document is subject to change without notice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Privacy policy Terme Topol\u0161ica Privacy policy We are committed to protecting your privacy This privacy policy applies to the website https:\/\/www.terme-topolsica.si. 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